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Can I take my vehicle to Fountain Valley Body Works for any Auto Insurance claim? Does it matter which insurance company?
Yes. We have numerous programs and outstanding relationships with ALL auto insurance companies. It does not matter which insurance company because we work with all of them. We are here for you and want to get you back on the road, back to your normal routine, in your beautifully restored car, as soon as possible. Just give us a call (714) 751-8812 and we will show you how easy it is to get your car repaired.
Can I pay for my repair “out of pocket” and not go through insurance?
We also repair many vehicles that do not go through insurance. Stop by for a Free Estimate. Most estimates take about 10-15 minutes depending on the amount of damage. We can also help you make the educated decision of whether it makes sense for you to go through insurance.
Can you match the color of paint on my vehicle?
Yes, we are very very good. We take pride in our refinish process. We hardly ever have an issue with our paint work. But in case you are not satisfied we stand behind our work and we will fix the issue immediately, no questions asked.
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Write it down and bring it with you. If you don’t we can always help you retrieve your claim number. If you are not going through insurance you will not have a claim number.
How long will it take to repair my vehicle?
The length of time the repair will take depends on the amount of damage there is to your vehicle. Also if it is an insurance claim, it can depend on your insurance company and their procedures. We will always give you an estimate of how long it will take to complete the work.
How will I know the progress of my repair? When repairs are complete, what do I need to do?
We will keep you informed throughout the repair of your car, as often as you would like. When your car is complete we will call you, and we will schedule a time that is convenient for you to pick up your restored car!
Do I have to make an appointment for an estimate before I bring in my vehicle?
No. You do not need to make an appointment before bringing in your vehicle (unless your insurance company has requested it). Just stop by, at your convenience, and we’ll take it from there. Or, if you do prefer, give us a call and we will be happy to schedule an appointment.
Can I get assistance with obtaining a rental car?
Yes, we have an Enterprise-Rental-Car office on site that offers our customers a special wholesale rate only available at Fountain Valley Body Works.
When I leave my vehicle at your shop, can I get a ride to another destination?
Yes, we are more than willing to transport you to your destination if it is within a reasonable distance. Best of all it is FREE.
Do you offer a towing service?
We offer full-service 24-hour towing and flatbed recovery service and can make all the arrangements necessary to have your vehicle towed to our shop.
Do you clean the vehicle after the repair?
We have multiple full-time detail departments in order to ensure your car looks great. It complete detail, not just a simple exterior cleaning.
Are you open on weekends?
Yes. We are open Monday through Friday from 8:00 a.m. to 5:30 p.m., Extended hours on Tuesday from 8:00 a.m. to 6:30 p.m and Saturday 9:00 a.m. to 12:00 p.m.
What are my payment options?
We accept all forms of payment except personal checks. Acceptable forms include cash, bank debit cards, Visa, MasterCard, Discover, American Express, cashiers checks, money orders.
Can I have other service work performance on my vehicle while it is at the Body Shop?
Yes. Just make the necessary arrangements with your Body Shop representative or anyone helping you with your repair.
Do you offer any kind of warranty on your repair work?
We warranty all of our work for forever. Not a bad deal, huh?
Do I need to pay a deductible, and if so, who should I pay it to?
Your deductible is determined by your insurance policy, so you’ll need to ask your insurance agent to verify the amount required. Deductible payments should be made directly to Fountain Valley Body Works. If another party’s insurance company is paying for your repairs, you are not subject to a deductible.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS:
DO:
Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade.
DON’T:
Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS:
Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.
Other Questions?! Please Feel Free to Contact Us at (714) 751-8812
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