Newhope (714) 751 - 8812   M-F 8:00 a.m. - 5:30 p.m.        Euclid (714) 540-2111     M-F 8:00 a.m. - 5:30 p.m.

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We Repair More Vehicles Than Any Bodyshop In Orange County

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Insurance Claims  Fountain Valley Body Works is approved by ALL Insurance Companies.

Do I Need An Estimate First?

When your vehicle is damaged in a collision, an estimate is not the first thing that you should obtain.  The first order of business is to determine who will pay for the damage.  In most cases, your vehicle will require some disassembly of damaged parts in order for us to produce an accurate estimate of your damage.  Because of this, the estimating process is affected by the needs of the paying party.  All insurance companies have different claims procedures and we will let you know the most efficient way to handle your claim. In addition, we will assist you in the claims process. You don't need to run around wasting your time gathering estimates and claims handling.

Many times it is better to leave the car with us and have the insurance company inspect it with us.  This can prevent discrepancies that may delay repairs.  By the way, we do provide free, computerized estimates.

What are my rights?

A Consumer is entitled to

  1. Select the auto body repair shop to repair auto body damage covered by the insurance company. An insurance company shall not require the repairs to be done at a specific auto body repair shop.
  2. An itemized written estimate for auto body repairs and upon completion of repairs, a detailed invoice. The estimate and the invoice must include an itemized list of parts and labor along with the total price for the work performed. The estimate and invoice must also identify all parts as new, used, aftermarket, reconditioned or rebuilt.
  3. Be informed about coverage for towing and storage services.
  4. Be informed about the extent of coverage if any, for a replacement rental vehicle while a damaged vehicle is being repaired.
  5. Be informed of where to report suspected fraud or other complaints and concerns about auto body repairs.
  6. Seek and obtain an independent repair estimate directly from a registered auto body repair shop for repair of a damaged vehicle, even when pursuing an insurance claim for repairing the vehicle.

 

WE ARE APPROVED TO WORK WITH ALL INSURANCE COMPANIES

AAA

Access

AIG

Allied Insurance

Allstate

American Family

American National

Amica

Assurant

Auto Owners Grp

California Casualty

Chartis

Chubb Corp.

Colonial  Accident

Commerce

Conseco

Country Financial

Encompass

Erie

Esurance

Farmers

GAINSCO

GEICO

GMAC

Hagerty

Hanover

Hartford

Infinity

Kemper Insurance

Liberty Mutual

Mercury

MetLife

Nationwide

PEMCO

Progressive

Prudential

Response Insurance

Safe Auto Insurance

Safeco

Safeway

Selective Insurance

Sentry

Shelter Insurance

State Farm

Travelers

United Auto

Unitrin

USAA

Wells Fargo

Westfield Insurance

Zurich

When you file and insurance claim, you insurance company is required to repair your vehicle to pre-accident condition, and is backed by a lifetime warranty by both your insurer and the body shop it was repaired.

This type of repair requires very specific repair techniques specified by your vehicle’s manufacturer.  The techniques must be performed EXACTLY in order to meet this lifetime warranty standard.

 

THE BAR - BUREAU OF AUTOMOTIVE REPAIRS

COLLISION CENTER  17481 Newhope Street

EXPRESS LOCATION  18125 Euclid Street

(714) 751-8812

(714) 540-2111

Fountain Valley, CA. 92708